Frequently Asked Questions
Answers on leasing, pets, parking, and moving in
Frequently Asked Questions
Answers on leasing, pets, parking, and moving in
What lease terms do you offer?
We accept lease terms between 6 and 15 months.
How much is the application fee?
A $75 application fee is for each applicant. A $275 administrative fee is due once the application is approved to secure the apartment.
What documents and income requirements are needed to apply?
To qualify for one of our apartments, applicants are required to provide income verification showing at least 3.5 times the monthly rent. Acceptable documentation may include recent pay stubs, bank statements, employment offer letters, or other approved income verification documents.
Is renters insurance required?
Proof of renters insurance is required at move in. Minimum insurance requirements are $100,000 of liability coverage and $10,000 for personal contents.
Can I pay my rent online?
Electronic payments are required. Rent payments can be made through the resident portal. ACH payments are not subject to a convenience fee. Credit cards including MasterCard, Visa, and American Express are accepted; however, these credit card payments incur higher convenience fees compared to debit card payments which also incur fees based upon the amount of money being processed on the card.
Are utilities included in the rent?
Utilities are billed separately from monthly rent. Please contact our leasing office for a full breakdown of utility responsibilities and pricing details.
Is parking included?
Ashford offers convenient outdoor parking for residents at no additional charge. Detached garages are also available for rent for $120 per month, providing additional storage and parking convenience.
Is the community pet-friendly?
We welcome up to 2 pets per apartment, there is no weight or size limit. All applicants are required to create a pet profile with Pet Screening that includes a photo and other documentation as well as answer some questions about their pet. A fee is required to setup the profile. Breed restrictions include Pit Bulls, Bull Terriers, American Staffordshire Terriers, Rottweilers, German Shepherds, Dobermans, Chows, Presa Canarios, Akitas, Wolf Hybrids, and Huskies. This applies to full or partial breeds. Applicants with service or support animals must submit documentation to PetScreening for approval. Emotional support animals need to be registered, and pet screening will approve all documents related to them.
What school district serves the property?
Ashford is located within Geneva Community Unit School District 304, a highly regarded school district known for strong academics and excellent educational opportunities.
What public transport options are available nearby?
There is convenient access to transportation options throughout the Geneva and Fox Valley area. Residents are near major roadways, local transit options, and the Geneva Metra Station, providing easy commuter access to downtown Chicago and surrounding suburbs. Visit our Neighborhood page to explore everything located near our Geneva, IL apartment community.